Privacy Policy

This Privacy Policy applies to information collected through:

• The ELSA ENERGY website and online platforms;
• ELSA mobile applications and dashboards;
• Energy Management System deployments;
• Contact, enquiry, consultation and demo requests;
• Customer support and business communications;
• Marketing and communication activities; and
• Other services or interactions provided by ELSA.

Depending on how you interact with ELSA, we may collect the following information.

Personal and Business Information

When you contact us, request a consultation or use our services, we may collect:

• Name;
• Company or organization name;
• Job title or designation;
• Business email address;
• Phone number;
• City or facility location;
• Industry or business information;
• Information provided through enquiries, forms or communications; and
• Information related to your project or service requirements.

Account and Application Information

For users of ELSA applications, dashboards or platforms, we may collect information necessary to create and manage accounts, including login details, user roles, access permissions, facility associations and account preferences.

Energy and System Data

When ELSA is deployed at a facility, the system may collect technical and energy-related information generated by connected meters, sensors, gateways and other equipment, including:

• Electricity consumption and usage;
• Load and circuit information;
• Voltage, current, power and related electrical parameters;
• Device and equipment status;
• Alerts and notifications;
• Historical consumption data;
• Energy analytics and trends;
• Forecasting and predictive information;
• System performance and diagnostic information; and
• Other technical information required to operate the ELSA system.

The type of data collected depends on the ELSA solution and configuration implemented at the customer's facility.

Website and Technical Information

When you access our website or digital services, we may automatically collect certain technical information, such as IP address, browser type, device information, operating system, access times, application information and technical or diagnostic logs.

ELSA may use collected information to:

• Provide, operate and maintain our products and services;
• Respond to enquiries and requests;
• Arrange consultations, demonstrations, meetings and site visits;
• Install, configure and support ELSA systems;
• Monitor and analyze energy consumption;
• Provide dashboards, reporting, analytics, forecasting and control functionality;
• Detect abnormal energy usage or system conditions;
• Provide technical and customer support;
• Improve the performance, reliability and functionality of our products and services;
• Communicate with customers and business contacts regarding services, updates and relevant information;
• Conduct business and marketing activities; and
• Meet applicable legal, regulatory and contractual requirements.

Energy and system data generated through an ELSA deployment is primarily used to provide the services agreed with the customer, including energy monitoring, analysis, automation, control, forecasting and technical support.

Where appropriate, ELSA may use aggregated, anonymized or de-identified information to improve its products, services, analytics, system performance and technology. Such information is processed in a manner intended not to identify a specific customer or individual.

Customers are responsible for ensuring that they have the necessary authority to provide ELSA with information relating to their facilities, employees, contractors, tenants, equipment or other authorized users.

Our website may use cookies and similar technologies to:

• Enable essential website functionality;
• Remember preferences;
• Understand website usage and traffic;
• Improve website performance and user experience; and
• Measure the effectiveness of our marketing activities.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

We may share information where reasonably necessary to provide our products and services or operate our business. This may include sharing information with:

• Authorized ELSA employees and technical personnel;
• Authorized contractors or service partners;
• Cloud hosting, software and technology providers;
• Communication, analytics and customer-management service providers;
• Professional advisors where necessary; and
• Government, regulatory or legal authorities where required by applicable law.

Third-party service providers are expected to handle information only for legitimate business purposes and according to applicable contractual or legal requirements.

ELSA takes reasonable technical, administrative and organizational measures to protect information against unauthorized access, misuse, loss, alteration or disclosure.

Access to customer and system information is limited to authorized personnel and service providers who require access for legitimate business or service-related purposes.

However, no electronic system, website, application or method of data transmission can be guaranteed to be completely secure.

ELSA retains information for as long as reasonably necessary to provide services, maintain customer and business records, provide technical support, fulfill contractual obligations, resolve disputes and comply with applicable legal requirements.

Retention periods may vary depending on the type of information, the nature of the service and the applicable customer agreement.

When information is no longer required, ELSA may delete, anonymize or securely dispose of it, subject to applicable legal, contractual and operational requirements.

Subject to applicable law, you may contact ELSA to:

• Request access to personal information held about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of information where applicable;
• Ask how your information is collected or used;
• Withdraw consent where processing is based on consent; or
• Opt out of promotional communications.

Certain information may need to be retained where required for legal, contractual, security or legitimate business purposes.

Where permitted, ELSA may use business contact information to communicate about products, services, demonstrations, consultations, events, updates and other relevant business information.

Marketing communications may be delivered through channels such as email, telephone, WhatsApp, social media or other business communication platforms.

You may request to stop receiving promotional communications at any time. Essential service-related communications may continue where necessary.

Our website, applications or communications may contain links to third-party websites or use third-party services.

ELSA is not responsible for the privacy practices or content of third-party websites and services. We encourage users to review the relevant privacy policies of those third parties.

ELSA's products and services are primarily intended for businesses, organizations and adult users.

We do not knowingly collect personal information from children for the purpose of providing our business services.

ELSA may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable requirements.

Any updates will be published on this page along with the revised "Last Updated" date.